Due to the unprecedented conditions that we live in, our store will be taking precautionary measures to ensure the safety of all our customers while purchasing from our store.
Shipping:
1. Customers are highly encouraged to use shipping for all purchases from our store (except for items that prevent shipping). For shipping rates, we are charging RM5 to Peninsular Malaysia and varied prices to East Malaysia. However, you will get free shipping if you purchase more than RM25 for Peninsular Malaysia.
2. Customers that opt for shipping will have to place their orders from our website to ensure smooth processing of the orders. Do note that orders are on a first-come, first-serve basis.
3. Items will be thoroughly cleaned once before packaging. Do grant an allowance for shipping delays due to the unprecedented situation, especially in the Klang Valley. As an estimate, we'll try to ship out your items within a week of your purchase. Upon shipping out your parcel, a tracking code will be sent to you, and you may track it via our tracking page.
COD:
1. During this time, we highly discourage COD meetings for purchases from our store. However, if you still want to arrange a meeting, you may contact us directly to make the necessary arrangements. All COD meetings will be conducted in our primary COD location, which is Subang Jaya, Selangor.
2. All items will be cleaned and packed before COD meetings to ensure that customers receive them sanitized. We highly encourage cashless payment during this period, but we'll still accept cash as a mode of payment. During your discussion on the COD meeting arrangements, please inform us of your choice of payment method to ensure a fast and smooth transaction process.
3. Customers must ensure that their face mask is worn at all times during the COD meeting for the benefit of both parties.